Jobs for Customer Care executive Reputed KPO Industry in London England UK

JOB DETAILS             
We are looking for Highly skilled representative to join our team and manage a high volume of international inbound calls. He or she will be handling a tasks like Calls, Emails, Chats.

Job Responsibilities :
•Answers inquiries by clarifying desired information; researching, locating, and providing information.
•Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
•Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
•Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
•Maintains call center database by entering information.
•Keeps equipment operational by following established procedures; reporting malfunctions.
•Updates job knowledge by participating in educational opportunities.
•Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:
•Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking.
•Expert communicator.
•Committed to resolving customer issues.
•Requires little or no supervision.
•Team player and leader.
•Finds solution ethically.
 
FUNCTIONAL AREA      
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