Responsibilities

  • Communicate effectively and respectfully to guests on all levels.
  • Communicate effectively and respectfully to all members of staff.
  • Multi task and prioritise your work.
  • Leads, and participates in, the day-to-day running of all operational aspects of the meeting and events department
  • Coordinates small size events and ensures that guest expectations are met and exceeded
  • Check that the event spaces are set as per the corresponding function sheet and clients instructions.
  • Coordinates the set-up of rooms and other public areas in accordance with the Service Excellence standards, ensuring that rooms are maintained to Show-rounds standard when not in use
  • Meet and great each and every guest.
  • Attends all staff meetings, as required conducts daily meetings to discuss event detail, special requests and product development
  • Assists in monthly inventories
  • Ensures that all storage areas, still rooms and bar areas are cleaned and inspected on a regular basis
  • Ensures that appropriate account and cash bar procedures are implemented in accordance with agreed standards
  • Ensure all legislative and company fire, health and safety and security guidelines are upheld
  • Leads by example, and motivates M and E employees to make people feel special
  • Preserve a remarkable guest experience
  • Enforcing the correct etiquette and body language, as per Service Excellence standards.
  • Constantly enforcing service standards.
  • Provides employees with the orientation and on the job training needed to understand expectations and perform job responsibilities.
  • Communicate and reinforces the Service Excellence vision and standards to all employees.
  • Provides employees with the tools necessary to perform job responsibilities
  • Seeks opportunities to improve the guest experience by seeking feedback and developing strategies to improve department
  • Understand out times and handle event requirements accordingly.
  • Explain and understand the function sheet details effectively.
  • Take orders or updates to the function sheet correctly and communicate them to the relevant sections and in accordance with Service Excellence standards.
  • Understand timing of service and order F and B items accordingly
  • Serve F and B items confidently and comfortably.
  • Have full knowledge of the food menu.
  • Have full knowledge of the bar and wine products.
  • To ensure company's procedures and Service Excellence standards are maintained in order to ensure consistent delivery of service.
  • Thank each and every guest, when leaving the event.
  • To check and maintain correct staffing levels in Front and Back of house as required during the function and efficiently utilize the resources allocated to the event
  • Involvement of the progression of new staff as well as mentoring during their probation period.
  • Supervise, evaluate and coach junior staff members and continuously implement training plans.
  • Give personal attention, take personal responsibility and use teamwork to provide an excellent guest experience.
  • Deliver unsupervised service standards in accordance with the Service Excellence standards
  • To adhere to the brand grooming standards in accordance with the Service Excellence guidelines and to remain within such standards for the entirety of a working shift.
  • Clears tables, cleans food and beverage areas both FOH and BOH post event and prepares equipment and mis en place on an ongoing basis, in accordance to the Service Excellence standards
  • Assume responsibility to gather information about each guest in order to update client database, and use details to ensure a truly personal service.
  • Handles cash payments and float in accordance with company standards.
  • Carry and handle equipment as per service standards and H and S guidelines.

Key Requirements
  • Knowledge of IT applications: Micros, Opera, My HR World Ramco, Office applications, as appropriate
  • Knowledge of Food and beverage service standards and M and E room set-ups
  • Has a Good command of the English language
  • Knowledge of company systems and procedures
  • Confident ability to communicate and establish rapport
  • Improve decision making by clarifying goals, sharing perspectives, identifying options and created a way forward.
  • Performance Management/Supervisory to sustain high performance and quality levels.
  • Develop and guide others in professional growth and performance enhancement through assuring clarity of goals, employing reflective listening skills, and facilitating the generation of options and action planning.
  • Assign tasks using such techniques as needs analysis, individual skills assessment, objective setting, and communication

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