Responsibilities
  •  Design and promote activities to meet customer demand and generate revenue.
  • Advertise and promote the centre to increase usage, which may include commissioning and considering market research.
  • Maintain high levels of customer care, often with a particular focus on avoiding loss of existing users.
  • Prioritise target activities and user groups, especially in local authority centres.
  • Manage maintenance, insurance, repairs and cleaning.
  • Recruit, train and supervise staff, including managing staff rotas.
  • Carry out health and safety checks on the equipment and site.
  • Handle complaints and incidents, e.g. accidents, emergencies or theft.
  • Ensure own and staff members' first aid training is up to date.
  • Deliver some fitness training or coaching in sports activities - often a good way of maintaining contact with customers.
  • Prepare and check budgets and generating income.
  • Cash-up and keep stock records.
  • Purchase equipment and supplies.
  • Use advanced management information, such as footfall, popularity of classes by hour, to improve provision and timetables and cope with fluctuations in demand.
  • Write monthly or weekly reports and prepare cash projections for centre owners or more senior management.
Requirements
 
  • An interest (but not necessarily outstanding performance) in physical fitness and sport.
  • Good interpersonal, time management and organisational skills.
  • Good teamworking skills and the ability to lead and motivate a team.
  • Business acumen, creative thinking and problem-solving.
  • Energy and resilience
  • Flexibility and multi-tasking skills
  • Computer literacy
  • A customer-focused, approachable and outgoing personality.
  • The ability to relate to the requirements of customers from all age groups and sectors of society.

Fitness Center Manager Recruitment Agency in London, Wellness Recruitment Agency in London