Responsibilities
- Design and promote activities to meet customer demand and generate revenue.
- Advertise and promote the centre to increase usage, which may include commissioning and considering market research.
- Maintain high levels of customer care, often with a particular focus on avoiding loss of existing users.
- Prioritise target activities and user groups, especially in local authority centres.
- Manage maintenance, insurance, repairs and cleaning.
- Recruit, train and supervise staff, including managing staff rotas.
- Carry out health and safety checks on the equipment and site.
- Handle complaints and incidents, e.g. accidents, emergencies or theft.
- Ensure own and staff members' first aid training is up to date.
- Deliver some fitness training or coaching in sports activities - often a good way of maintaining contact with customers.
- Prepare and check budgets and generating income.
- Cash-up and keep stock records.
- Purchase equipment and supplies.
- Use advanced management information, such as footfall, popularity of classes by hour, to improve provision and timetables and cope with fluctuations in demand.
- Write monthly or weekly reports and prepare cash projections for centre owners or more senior management.
Requirements
- An interest (but not necessarily outstanding performance) in physical fitness and sport.
- Good interpersonal, time management and organisational skills.
- Good teamworking skills and the ability to lead and motivate a team.
- Business acumen, creative thinking and problem-solving.
- Energy and resilience
- Flexibility and multi-tasking skills
- Computer literacy
- A customer-focused, approachable and outgoing personality.
- The ability to relate to the requirements of customers from all age groups and sectors of society.
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