Responsibilities
- Promote and market the business, sometimes to new or niche markets.
- Manage budgets and maintain statistical and financial records.
- Sell travel products and tour packages.
- Source products and destinations to meet consumer demands for bespoke travel and sustainable tourism.
- Deliver and exceed branch performance and productivity.
- Take part in familiarization visits to new destinations, to gather information on issues and amenities of interest to consumers.
- Liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often a year in advance.
- Deal with customer enquiries and aim to meet their expectations.
- Provide sales reports to head office.
- Implement alternative and innovative ideas for achieving new business.
- Oversee the smooth, efficient running of the business.
- Communication skills
- Sales and customer service skills
- Diplomacy and tact
- Innovation and energy
- Commitment to people management
- The ability to lead and motivate a team
- Sound judgement with attention to detail
- Competent IT skills
- Strong organisational skills
- Resilience to cope with long hours and pressure at peak times
- A genuine interest in travel.
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