Key Responsibilities

Customer Service

  • Ensure that a superior level of co-operation, service and support is provided to residents
  • Confirm resident issues and service requests are promptly addressed
  • Ensure building standards are maintained to a high level, and that site-level staff are performing duties in a professional manner
  • Train site-level staff on Timbercreek’s standards of Customer Service

Leasing
  • Demonstrate excellent sales/leasing skills by minimizing vacancy (maintaining 100% occupancy)
  • Show suites and process resident applications and lease agreements with regular reporting to the Regional Office
  • Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents
  • Assist in the implementation of marketing initiatives and related leasing functions

Operations
  • Manage assigned portfolio of buildings to improve efficiency and reduce operating costs
  • Conduct inspection of grounds, facilities, and equipment to determine if repairs or preventative maintenance is required on a weekly/daily basis to monitor performance
  • Discuss possible renovations or improvements with Regional Manager or Property Manager
  • Ensure apartment complex is maintained and cleaned in accordance with company standards
  • Obtain quotes or bids from contractors for repairs, renovations and maintenance
  • Supervise contractor work to ensure it has been completed and review invoices
  • Responsible for ensuring that day-to-day operations of the building are carried out (general maintenance and cleaning)
  • Ability to coordinate after hours’ emergencies as required
  • Working knowledge of legislation pertaining to the Residential Tenancy Act
  • Ability to represent company at Landlord Tenant Board hearings

Management
  • Directly manage on-site Team Members including: Building Managers, Assistant Building Managers, Maintenance Associate and Cleaners
  • Responsible for planning, assigning and directing work
  • Assist in training on-site Team Members (Building Managers, Assistant Building Managers, Maintenance Associates and Cleaners) with operational procedures
  • Analyze and resolve work problems or assist staff in solving work problems
  • Initiate or suggest plans to motivate workers to achieve work goals

Financial and Budgets
  • Responsible for ensuring rent rolls are accurate
  • Review weekly vacancies/availability reports
  • Review and approve resident leases and renewal leases
  • Review rents to ensure they are “at minimum” market value

Education & Experience
  • A diploma/degree and/or related experience
  • Approximately 3-5 years of related real estate experience
  • Exposure to multi-residential or other related industry asset class would be an asset
  • Certified Property Manager designation (CPM) or Accredited Residential Manager (ARM) an asset
  • WHMIS certification would be an asset
  • Experience with Fire Life Safety & Building Inspections would be an asset
  • Knowledge of current laws, legislation and rights concerning residents would be an asset
  • Knowledge of Building/Property Maintenance
  • Basic knowledge of plumbing, electrical, drywall, carpentry, painting, etc.
  • Proficient with use of basic handheld and electrical tools
  • Computer skills (Microsoft Office Suite, Yardi, Email, Internet)
  • Flexibility to work on-call on a rotating schedule (evenings & weekends)

Qualifications
  •  commitment to "Best in Class" Customer Service
  • A professional demeanor with strong communication skills
  • A demonstrated high degree of integrity, discretion and confidentiality
  • Ability to accurately listen, understand and respond to issues appropriately
  • Ability to work and act independently using good judgment
  • Ability to remain calm and focused in high pressure situations
  • Self-motivated individual who is proactive, takes initiative, is goal and results oriented, and works independently without a lot of direction
  • Superior organizational and time management skills to multi-task/prioritize and meet multiple deadlines
  • Flexible with a "can-do" and "no task is too big or small" attitude
  • Superior attention to detail and accuracy with excellent follow-up skills
  • Excellent problem-solving capabilities

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