Operations Manager

• Manages all key performance metrics evaluating or implementing and reviewing measurements, coaching and continuous improvement
• Monitors and controls departmental expenses, seeking and implementing improvements to improve the profitability of the operations
• Leads the effort to implement new business implementations (client, technology, processes, etc.) successfully and on-budget
• Manages overall budget and performance against budget
• Responsible for evaluating and maintaining operation staffing
• Responsible for all assigned administrative tasks
• Leads change efforts, providing information and communication
• Identify and communicate risks, issues and benefits to the operations and/or the customer
• Delegates work to others for improved results and individual growth as applicable

• Prior managerial experience of 2-3 years.
• Thorough knowledge of relevant agency operations
• Knowledge of word processing, spreadsheets, presentation, and email software
• Ability to travel on a regular basis
• Prior budget and cost management experience