Responsibilities
- Handing reservations enquires by Phone, Email, Web Portals, Business Travel Agents and Online Booking Agents
- Dealing within individual & group bookings
- Understanding the clients needs and ensuring the correct property is selected in terms of location, facilities, budget and grade of property
- Ensuring a high conversion of enquiries to bookings by providing an informative and professional approach
- Preparing booking confirmations to the client and ensuring all special requests are passed to the property in advance of booking
- Attending internal team meetings and providing updates on specific corporate clients
- Liaising with the Sales & Finance team's about existing accounts and the individual properties
- Working to ensure that all enquiries are handled promptly and that all confirmations are set within ample time
- Updating and maintaining the reservations systems, processing bookings and ensuring all contact information is correct
Requirements
- Must have 12 months of experience.
- Experience within a fast paced reservations role Experience must be from either Hotels, Apart Hotels, Serviced Apartments or Business Travel background
- Computer literate with MS Word, Excel, Outlook and computerprised reservations systems
Hotel Reservations Recruitment Agency in London, Hotel Staff Recruitment Agency in London