Responsibilities

  • Plan and organise accommodation, catering and other hotel services
  • Promote and market the business
  • Manage budgets and financial plans and control expenditure
  • Maintain statistical and financial records
  • Set and achieve sales and profit targets
  • Analyse sales figures and devise market and revenue management strategies
  • Recruit, train and monitor staff
  • Plan work schedules for individuals and teams
  • Meet and greet customers
  • Deal with customer complaints and comments
  • Address problems and troubleshoot accordingly
  • Ensure events and conferences run smoothly
  • Supervise maintenance, supplies, renovations and furnishings
  • Deal with contractors and suppliers
Requirements
  • Relevant work experience
  • All graduates and those with an HND
  • Managers must dress smartly when on duty
  • Requires total commitment
Skills
  • Friendly personality, with a genuine desire to help and please others
  • The ability to think clearly and make quick decisions
  • Numeracy and logistical planning skills
  • A professional manner and a calm, rational approach in hectic situations
  • The ability to balance customer and business priorities
  • Flexibility and a 'can do' mentality
  • Energy and patience
  • Excellent communication and interpersonal skills, especially when dealing with speakers of other languages

Hotel Manager Recruitment Agency in London, Hotel Staff Recruitment Agency in London