Responsibilities
• Become a trusted partner of your hotels, developing close relations with owners and staff
• Take full ownership of the guest experience
• Ensure that hotels meet standards through regular audits, investigations, and training
• Ensure that hotel information is displayed correctly on all online channels
• Resolve guest queries and issues as they arise
• Conduct regular reviews with hotel owners and staff, collaborating to further improve the customer experience
• Train hotel owners and staff to operatetechnology precisely and efficiently
• Understand local needs and issues, and communicate accurately to technology team.
• Collaborate with technology team to develop new products and features where necessary
• Ensure that revenue opportunities are maximised for
• Deliver 100% availability, ensuring repairs and maintenance are conducted immediately
• Collaborate with revenue management team, providing input on pricing and
• Collaborate with broader team to ensure that the UK business succeeds, and becomes an“employer-of-choice” for the best talent in the market.
Requirements
• Previous experience in a high growth business – tech-enabled and B2B is preferable but not essential
• Start-up experience is preferable but not essential
• Background in hospitality is preferable but not essential
• Driving Licence Required
Hotel Operations Manager Recruitment Agency in London, Hospitality Recruitment Agency in London
