Hospitality Manager

• Ensure that effective working practices to deliver high standards are adopted within the areas of activities, housekeeping, maintenance, catering and hospitality as well as reception and admin teams where applicable 
• Ensure that all work is planned, prioritised and delegated effectively to accommodate the resource and skill base of the team 
• Link the operational day to day management of the home with the corporate objectives • Lead by example by demonstrating what good looks like to ensure that your team have clear expectations of their role 
• Exceed customer expectations by closely monitoring service levels within the home that are delivered by your team 
• Manage resident expectations by effectively communicating via forums which are established within the home 
• Ensure that all home literature is up to date regarding applicable resident services

• Relevant work experience
• All graduates and those with an HND
• Managers must dress smartly when on duty 
• Requires total commitment

• Friendly personality, with a genuine desire to help and please others
• The ability to think clearly and make quick decisions
• Numeracy and logistical planning skills
• A professional manner and a calm, rational approach in hectic situations
• The ability to balance customer and business priorities
• Flexibility and a 'can do' mentality
• Energy and patience
• Excellent communication and interpersonal skills, especially when dealing with speakers of other languages