Main responsibilities of the role
- To deliver training on products and services to a portfolio of strategic and/or high value customers as directed
- To devise an annual training programme in collaboration with the Account Management Team designed to meet the annual account objectives
- To work with the designated customer contacts to plan and agree the training methodology, providing details of different training solutions and agreeing content and structure prior to delivering training
- To design and produce high quality customised training collateral to support training efforts
- To design complementary eLearning storyboards for the production of online eLearning modules which will support other training efforts
- To assist in pre-sales demonstrations of products and services to a portfolio of strategic and/or high-value customers
- To deliver training on our products and services during customer trials
- To work with the Account Manager and Customer Training Team to ensure all Year 1, and Renewal Year milestones are met
- Participate in other training events as necessary including exhibitions, trade shows and customer events
- To be responsible for maintaining self-knowledge of products, services, market conditions and other issues that will inform the development of effective training programmes
- A proven ability to deliver training with the ability to communicate complex ideas to any audience
- The ability to adapt training to different audiences as required
- A proven ability to deliver training face-to-face and remotely
- A proven ability to self-motivate (self-learning, no need for micro-managing)
- A willingness to travel
- The ability to work from home
- A proven history of collaboration with internal stakeholders/team member/peers
- A proven ability to adhere to best practice/processes with great attention to detail
- Excellent presentation skills
- Excellent communication skills
- Proficient in the use of core Microsoft applications
- Able to create collateral to support training delivered, including guides and handouts
- Able to manage your own diary and employ good time management skill
- Based in the Greater London are
- Full driving license
Strategic Customer Trainer Recruitment Agency in London, E Learning Recruitment Agency in London