Responsibilities

  • Providing Server hardware support across a multi-vendor environment, Hardware consists of HP ISS, Dell servers, IBM Blades & IBM P770’s.
  • Provide Data Centre cabling activities i.e patching, connectivity, infrastructure cabling etc.
  • Provide Data Centre Facilities management activities such as but not limited to IMAC work, escorting external resources, requesting access etc.
  • Installations, maintenance, and repairs on customer equipment.
  • Demonstrates strong management capabilities.
  • May spend up to 50% of time on management and business objectives.
  • Strong Customer relationship building skills. Ability to manage complex Customer problems.
  • Understands customer goals; identifies consequences of various solutions.
  • Configures system hardware & software. Assembles and integrates system/product, and verifies system/product operation.
  • Uses proactive monitoring procedures to identify problem prevention opportunities.
  • Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately.
  • To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed.

Experience required
  • Experienced in Server hardware support across a multi-vendor environment and experience of supporting HP ISS, Dell servers, IBM Blades & IBM P770’s.
  • Must have very strong knowledge of HP Proliant & Blade servers.
  • HP server accreditation preferred.
  • Strong communication skills, both written and verbal.
  • Strong interpersonal skills and high awareness of customer needs.
  • Display calmness and the ability to solve problems under pressure.
  • Strong Customer relationship building skills. Ability to manage complex Customer problems
  • Must have very strong knowledge of HP Proliant & Blade servers.
  • Sound knowledge of ESD working practice
  • Sound knowledge of general Health & Safety.

Data Centre Engineer Recruitment Agency in London, Data Cabling Recruitment Agency in London