Responsibilities
- Provides immediate telephone crisis counseling/interventions to employees and family members of customer organizations
- Provides immediate management consultation to key employees within customer organizations
- Provides immediate information and support to the caller requesting a trauma or other workplace intervention.
- Respond to warm transfers of clients who request to speak to a Counselor upon their initial call for services.
- Identify the present problem and determine appropriate service response level as per case response level standards.
- Completed a Clinical Master’s Degree in either Social Work, Sexology, Clinical Counseling, Clinical Psychology or another clinical field of study
- Be a member of a Canadian Professional Association such as CCPA (https://www.ccpa-accp.ca), or a member of a Professional Order
- Strong Computer skills and mastering current software and applications (such as Microsoft Office)
- Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc.
- Good clinical judgement and understanding of your responsibilities regarding confidentiality
- Strong work ethic and professionalism
- Abilities to work over the phone and through chats
- Ability to adapt to both the ever changing client and organizational needs
- Ability to work in a fast-paced environment and to multi-task when needed
- Strong empathy and listening skills
Client Care Counselor Recruitment Agency in London, Counsellor Recruitment Agency in London