Role responsibilities
- To manage the activities of BMW Sales staff and Sales Support to achieve vehicle sales, profit targets, plans and budgets
- To identify and improve customer service levels delivered by the team
- To have thorough knowledge of the complete product range including new technologies, and have knowledge of our competitors
- To agree commission plans for sales staff and ensure achievement of sales targets
- To provide guidance and training to the team on prospecting, sales presentation and closing to increase confidence and performance
- To supervise and motivate staff, engendering a team spirit
- To agree part exchange valuations with the sales team to complete satisfactory negotiations with potential customers to maximise sales
- To ensure that stock prices are correct and ready for sale and that the stock profile is turned at the agreed rate
- To ensure that the completion of all sales and financial paperwork is completed accurately
- To ensure all staff fully comply to FCA guidelines on the selling of financial services products
- You must have excellent communication skills to communicate credibly with our customers, colleagues and senior management
- You must enjoy working in a fast-paced environment recognizing individual responsibility to contribute to the performance and success of the team with a strong collaborative ethic
- You will have the ability to keep up-to-date with complex information, proven negotiating skills and good analytical and problem-solving skills
- You will be able to develop rapport and trust with customers and to resolve conflict situations calmly and reasonably
- Have at least three years’ proven experience of leading and developing a high-functioning team of 8 or more members
- Have proven leadership, managerial and people development skills
- Will have the ability to work accurately and efficiently in a busy working environment
- Will be FCA accredited and have knowledge of SA3 / IVS
- Will be qualified to A-Levels or equivalent
- Will have excellent IT skills
- You will have a valid clean UK Driving Licence
General Sales Manager Recruitment Agency in London, Automotive Recruitment Agency in London